Whirlpool / Kenmore washer tub not draining
If the motor is turning, but the water will not drain from the tub, replace the pump as described in section 4-4. Often the pump has failed because the impeller has disintegrated, so make sure that you clear the hoses (especially the drain hose) when changing the pump Sometimes the check valve comes off the pump, and clogs the drain hose. If the motor is not turning, see section 4-8 below.
Whirlpool / Kenmore washer not agitating or spinning
Check the usual things, i.e. main power, timer, switches, etc. as described in “Problems Common to All Brands.” There is an unusual timer problem that sometimes pops up in these machines; see “Problems Common to All Brands.”
The red wire in the motor harness is known for breaking inside the harness, where you can not see it. To test, pull gently on the red motor harness wire (don’t yank it TOO hard!) If it comes off, you need to reconnect it or get a new wiring harness.
If spin is O.K. but the washer is not agitating, check for a stripped agitator spline or dogs as described in section 4-5 below.
Likewise, if the “ears” of the transmission spin tube have been known to break off; the symptom will be no spin.
If the motor is not turning, see section 4-8 below.
If the motor is turning, remove the motor as described in section 4-8 below and check the transmission coupling. If it is badly damaged or destroyed, the transmission has locked up. See section 4-9 below.
If the motor is turning, and the transmission coupling looks okay, the transmission may be broken internally, or the clutch or brake may be malfunctioning. Remove the transmission as described in section 4-9 below and check both the springs and linings on the clutch and brake.
If the springs are broken or the linings are worn, replace as described in section 4-10 below. Usually there will be a squealing noise associated with worn clutch or brake shoes. If the clutch and brake are O.K., try turning the transmission input shaft by hand. Turn in both directions and see if the agitator shaft and clutch drum are doing anything. If not, something has broken inside the transmission. Replace it.